Where do I find my serial number or key file?

FAQs > The Shop > Where do I find my serial number or key file?

When you purchase Camel Audio products through our web shop the licenses are automatically registered to your support account. The files required for installation are available to you at any time by logging in and clicking the Product Downloads link on the left.

Camel Audio plugins and sound libraries are authorised for use by including your encrypted user account details to the files at the point of download. The software and presets are will be authorised for use on your system after installation.

Alchemy users with projects created using Alchemy v1.25 or earlier may be prompted for a key file. These key files are automatically included with v1.5 presets downloaded from your support account. The most convenient way to ensure your presets and key files are correctly installed is to use the Download All Presets link on the Product Downloads page.

Serial numbers for NI libraries or older presets and plugins can be found on the Product Downloads page of your support account.

Contact Info

If your question isn't answered by the FAQs, please email support@camelaudio .com and we'll be happy to help.

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